Terms of Service.

Late Arrivals:
 It is suggested to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your services, please be on time!

Payment Policy:
A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments are due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.

Cancellations/Rescheduling:
Your appointment is very important to me. They are reserved specifically for you. I understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments; Please notify me by phone or email facebygabriellemancino@gmail.com.

ANY APPOINTMENTS CANCELED/RESCHEDULED OR CHANGED WITHOUT POLICY’S HOURS’ NOTICE WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICE AMOUNT. ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. FOR A SCHEDULED TREATMENT USING YOUR GIFT CARD/CERTIFICATE OR MONTHLY ACCRUED MEMBER CREDIT- IT WILL BE CONSIDERED REDEEMED AND VOIDED ON THE DATE OF YOUR APPOINTMENT

I recognize the time of my clients and mine as a therapist is valuable and I have implemented this policy for this reason. When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or me to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

Age Requirements:
All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian. All guests under the age of 18 must bring a signed consent form.

Quiet Environment:
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

Refunds:
Unfortunately, skin care products, spa services and gift cards/certificates are non-refundable.

Personal Belongings:
Please leave all jewelry and valuable items at home. Face Facial Studio is not responsible for any lost or misplaced items.

Prices and Services:
Prices and services are subject to change without notice. I will do my best to keep clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Sick or Feeling Unwell:
If you are sick or under the weather, please let me know so we can reschedule your

appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse. I want everyone to be safe!

Inclement Weather Policy:
Face’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Medical Conditions:
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:

  • Cancer

  • Cardiovascular conditions, including high or low blood pressure • Swollen or painful lymph nodes

  • Undiagnosed skin rash or thrombosis

  • New injury of any kind

  • Open sores

  • Arthritis (osteo- or rheumatoid)

  • Diabetes

  • Blood Disorder and Disease

Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, microblading, permanent makeup, tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.

Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.

Thank you for understanding.

With love,

  • G.